RETURN POLICY
Quickly and easily return your item(s) by sending a return request email to support@lumeasculpt.com.
If your return is accepted, we’ll send you instructions on how and where to send your package. Please note that customers will be responsible for the return shipping costs. Items sent back to us without first requesting a return will not be accepted.
You have 30 days from the date of original purchase to return your item(s).
Please note that sale items are NOT eligible to be returned.
All returns are refunded via store credit in the form of a LuméaSculpt E-Gift Card. Returns are processed within 5-7 business days after your item(s) are delivered to us.
We do not provide cash refunds. We will accept exchanges within 30 days of the original purchase date with a valid receipt and all tags attached. We will accept returns for store credit only within 30 days of the original purchase date with a valid receipt and all tags attached.
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time. Returns/exchanges will NOT be accepted under the following conditions:
• Any items that are returned damaged
• Any items returned that appear to be worn, washed and/or altered
• Any items returned with pet hair, makeup stains and/or tanning solutions
• Any items returned with a strong perfume scent, body odor and/or cigarette odor
• Any items returned with rips, stains and/or holes
• Any items that arrive at our facility AFTER 30 days of the original purchase date
Any items returned to our Distribution Center that do not qualify will be discarded.
You can always contact us for any return question at support@lumeasculpt.com.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCHANGES
To start an exchange, you can contact us at support@lumeasculpt.com.
If your exchange is accepted, we’ll send you instructions on how and where to send your package. Please note that customers will be responsible for the return shipping costs. Items sent back to us without first requesting an exchange will not be accepted.
Items may only be exchanged by mail once.
SHIPPING POLICY
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
LOST/MISSING PACKAGES
LuméaSculpt is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.
LuméaSculpt is NOT responsible for any stolen packages.
CUSTOMS
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
SHIPPING TIME
Shipping time varies by location. These are our estimates:
• United States: 7-10 Business Days
• Outside the US: 7-14 Business Days
*This doesn’t include our 1-3 business day processing time.
*All shipping times exclude clearance/customs delays
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped.